Terms & Conditions
Please read these booking conditions carefully as by paying 15% deposit per person, per tour you acknowledge that you have read and agreed to the following conditions, £100.00 of the deposit is non refundable. Your contract is with Natoura Voyage Ltd hereinafter referred to as ‘the company’ in respect of the booking.
CONTRACT: No contract shall exist between the company and the client until the specified deposit has been paid.1.
PAYMENT: The balance of the tour fare, and any visa cost (where applicable), must be paid no later than 90 days prior to the departure date for all tours, otherwise the company may treat the booking as being cancelled by the client, and forfeit the deposit by way of cancellation charge. If you make a booking within 70 days of your departure date then you must pay the full cost of the holiday at the booking stage.
MINIMUM NUMBERS: We will tell you at the time of booking whether a particular holiday is subject to a minimum number of participants for its operation. We will advise you at least 30 days before departure if minimum numbers have not been reached. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid.
- CANCELLATION BY YOU: Cancellation of a booking must be made in writing, and is not effective until the company receives such cancellation. If the cancellation is received 60 days or more before departure, the appropriate deposit shall be forfeited. In the event of cancellation 59 days or less prior to departure the following charges will apply, with a minimum cancellation fee of the original deposit. 60 days or more – loss of deposit 59-31 days – 50% of tour cost
- TRANSPORTATION TO THE TOUR ASSEMBLY POINT: The client is responsible for making his or her own arrangements to arrive at the tour assembly point. There are no arrangements in existence should the client be delayed at the outward or homeward points of departure.
- PRICES AND SURCHARGES POLICY: The Company is under no obligation to give a breakdown of the costs involved in a holiday. Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing.
- Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us. Although insurance (where purchased through
us) does not form part of your contract with us or of any ‘package’, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We reserve the right to make changes to and correct errors in quoted prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
- LIABILITY: Clients’ bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in the programme at their own volition. (a) Where the client does not suffer personal injury, the company accepts liability should any part of the tour arrangements booked with the company not be supplied as described in this brochure and not be of a reasonable standard. In such a case, the company will pay reasonable compensation if the client’s enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of the company or its suppliers and the reason for the failure in the tour arrangements was either the client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the company or its suppliers even if all due care has been exercised. Under no circumstances will the company’s liability for each client under this clause exceed the tour cost paid by that client. (b) Where the client suffers personal injury or death as a result of an activity forming part of the tour arrangements booked with the company, the company accepts responsibility unless there has been no fault on the company’s part or its suppliers and the cause was either the client’s fault, the action of someone unconnected with the tour arrangements or one which neither the company nor its suppliers could have anticipated or avoided even with the exercise of all due care. (c) As the client is solely responsible for making his or her own arrangements to arrive at or depart from the assembly point, the company hereby excludes liability whatsoever and howsoever arising in respect therefore. (d) In respect of carriage by air, sea and rail and the provision of accommodation the company’s liability in all cases will be limited in the manner provided by the relevant international conventions. (e) If additional expenses are incurred through delay, accident or disruption of the tour beyond the control of the company by force majeure, such expenses must be borne solely by the client. (f) In respect of whitewater rafting activities, hot air ballooning, bungy jumping & other hazardous pursuits, the client will appreciate that by their nature these activities carry inherent risks. The client hereby agrees to be personally responsible for assuming such risks save to the extent that this does not conflict with sub clause (b) above.
- CLIENTS’ RESPONSIBILITIES: We are not always in a position to confirm the airline, aircraft type and airport of destination, which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change other arrangements without paying our normal charges.The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons. Air travel is also subject to operational decisions of carriers and airports which may result in delays and diversions. Please note that minor carriers sometimes change the departure time of short-haul or domestic flights at short notice, and in some instances, schedules shown in the computers of intercontinental carriers differ from those actually flown by smaller local carriers. We cannot accept liability for any delay unless it has a material effect on your holiday arrangements. All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party. If, in the view of ourselves, our employees, agents or suppliers, any client is in breach of this clause, we reserve the right to terminate that client’s contract and neither we nor the providers of any of the services in question will have any further contractual obligations to that client either in respect of covering any expenses, paying any compensation or refunds, or arranging for their return home. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. You must ensure that all your travel documents, full passports, visas, vaccination certificates, currency and travellers cheques are in order and valid for travel. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. We are able to give general advice on these matters for British Citizens. However, non-British citizens should check with their embassy or consulate vis-à-vis current requirements. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. The name on your airline tickets should be the name that appears on your full passport. Please note that if you believe that we have stated orally that a particular facility or service should be available, but is not in the brochure or in writing from us, please make reference to it on the booking form so that we may confirm it you when accepting your booking. The Foreign and Commonwealth Office Travel Advice Unit monitors all overseas destinations and offers safety advice to British travellers for various destinations.
- HEALTH & SAFETY: We promote good hygiene practices in hotels and tented camps but it is important to remember that standards of hygiene and safety in some foreign countries, particularly developing destinations, are generally much lower than in the UK, Europe and North America. Care should be taken to minimise the risk of holiday sickness, particularly for pregnant women, children and the elderly. Safaris, particularly those which involve walking, canoeing or riding, bring you into close contact with wild animals whose behaviour can be unpredictable. We take precautions to ensure that you are led by highly qualified and experienced guides but you must accept that, in purchasing these holidays, an element of personal risk is involved. At all times you must comply with reasonable instructions given by your guide. Activities such as ballooning, canoeing, white water rafting and scuba diving may be available for you to book with local independent operators. All these activities carry inherent risks. Each person wishing to participate may be asked to sign a form of waiver by the local supplier which may limit or exclude its liability. In some cases they may require you to pay for a lesson. These activities are not sold by us and do not form part of the package which we provide, unless they are included in our itinerary and form part of our inclusive price for your holiday. All participants must be over eighteen years of age and physically fit enough to take part. Safety equipment must be worn at all times. Participants must comply with reasonable instructions given by the organiser of the activity.
- EXCURSIONS: When you book an excursion locally you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim, which you might have arising out of the excursion, will be against the relevant local company and subject to the local company’s terms and conditions. The Company will, at its discretion, offer advice, guidance and assistance if you or any member of your party suffers death, illness or injury arising out of an activity, which does not form part of your holiday with the Company, or an excursion arranged locally. Where legal action is contemplated and you want the Company’s assistance, you must obtain the Company’s written consent prior to commencement of proceedings. The Company’s consent will be given subject to you undertaking to assign any costs, or benefits received and any relevant insurance policy to the Company. We limit the cost of the Company’s assistance to you or any member of your party to £5,000.
- NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No servant or representative of the company has any right to alter, vary or waive any of these conditions, nor to undertake any liability whatsoever on behalf of the company, unless such be in writing and signed by a director of the company.
- GOOD HEALTH: The client hereby confirms that he or she is in good health. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of booking and make arrangements for the provision of any drugs, or other cause of treatment that may be required during the tour. Such a client would be required to provide a medical statement from a GP to confirm that they are fit to travel.
- IMMUNISATION: The client must take all immunisations as are required or generally recommended in relation to the countries due to be visited. For some countries a valid certificate of vaccination against certain diseases may be recommended or required. In addition, the company recommends that anyone travelling overseas be immunised against typhoid, polio, tetanus and hepatitis. When travelling to more than one country additional vaccinations may be required. Professional medical advice should be sought regarding inoculations.
- TRAVEL INSURANCE: Travel insurance is mandatory for all clients. Before the client commences a tour he or she must arrange his or her insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage and the expenses associated with cancellation or curtailment or a tour. If a client becomes ill, all hospital expenses, doctor’s fees and repatriation costs are the client’s responsibilities and the company shall not be liable for any refund of the tour cost.
- COMPLAINTS PROCEDURE: If the client has a problem during the tour, the client should inform the relevant suppliers, or tour leader immediately who will endeavour to put things right. It is sensible to expect a client travelling in the developing world to be reasonably resourceful if things go wrong. If you experience any difficulties, contact us in the UK on our 24-hour emergency telephone service. The number will be found on your pre-departure information and with your travel documents. If the client’s complaint cannot be completely resolved locally, the client must write to Ultimate Safari Experience Limited within 28 days of the completion of the tour.
- INFORMATION: Information given in all brochures, leaflets and Web site advertising is given in good faith by the company, and is based on the latest information available at the date of publication. The company reserves the right to change any of the facilities or vehicles described in the brochure without becoming liable for compensation or refund.
- TRAVEL DOCUMENTATION: It is the responsibility of the client to be in possession of a valid passport, visa permits and vaccination and other medical certificates as may be required for the whole of the tour. The company does not accept responsibility for changes in regulations for visas or any particular requirements for visas. The company cannot be held responsible for the failure of the client to obtain the necessary visas.
- SPECIAL REQUESTS: Special diet requirements must be advised in writing to the company when the client makes a booking. The company will attempt to provide special meals, however, these cannot always be provided.
- PHOTOGRAPHY RIGHTS: Clients must be aware that our authorised tour leaders and representatives may take photographs and films of our clients whilst on any of the tours of which the company reserves the right to use such material for any advertising or brochure production without obtaining further consent. The company also reserves the right to use any comments clients make regarding the tours on any questionnaires or complimentary letters, to use in future promotional literature.
- SEVERABILITY: If any part, term or provision of this contract is held to be illegal or unenforceable it shall not affect the validity or enforceability of the remainder of the contract. Furthermore, if any covenants are held illegal or unenforceable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any court may decide as being the maximum scale, extent or duration permissible.
- PERSONAL INFORMATION: The client acknowledges that he/she will provide Natoura Voyage Ltd from time to time with information about the client of a personal nature (‘personal information’). The client consents to Natoura Voyage using any personal information for the purposes of making and completing airline bookings and travel related arrangements on behalf of the client. The client also consents to Natoura Voyage Ltd passing on personal contact information to the third party affiliate website if the client has made an online booking through the affiliate link, The third party affiliate site reserves the right to follow up on this contact information for the purposes of auxiliary products